The response to the Canvas breach revealed how much modern institutions still depend on long-lived credentials, shared trust layers, and persistent access between systems.
Workforce and customer agents may rely on similar identity infrastructure, but the trust models, access patterns, and security risks behind them differ significantly.
Most organizations start their nonhuman identity security program with a secrets manager. It’s a sensible first step. But as workloads multiply across clouds and the credential sprawl grows, the question shifts from “where do we store secrets?” to “do we need secrets at all?”
